Basis of sale

The order made by you completing the online forms within tree2mydoor's shopping cart constitutes an offer by you to purchase the goods subject to these terms and conditions. Acceptance by us of your order shall occur when the goods are dispatched by us, which shall be conditional upon receipt and clearance of the value of the goods. Such acceptance shall mean that a contract for the purchase of the goods has been formed and is subject to these terms and conditions.

Customer information

Out of stock goods will be advertised on the tree2mydoor website, and you will be able to provisionally order an out of stock item. Tree2mydoor will then contact you to advise how long you are likely to wait for the item. If the length of time is unacceptable you will be offered a full refund or the option to arrange a replacement item to be dispatched.

Payment details

The prices of the goods are as stated on the tree2mydoor website and are inclusive of any applicable value added tax. We accept Mastercard, American Express, Switch, UK Maestro, Electron, Solo, Delta, and Visa. We cannot accept payment in cash or by cheque through the post for orders made through this website. Card payment is taken at the time of ordering. Tree2mydoor use Protx for assured secure online payment for all of our customers.

Security

Each order is processed securely, using Protx. By using Protx Limited you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and the Protx's computers to complete the sale of goods.

Delivery

We process your order immediately, unless otherwise stated by you. Please allow up to 5 days for standard delivery. Most orders are delivered within 1-3 working days, however, for customers in remote areas the delivery time may be greater.
We despatch Monday to Thursday (excluding Bank Holidays) for delivery Tuesday to Friday. Saturday deliveries may be possible by special arrangement at additional cost. Alternative Delivery Address - If you would like your goods delivered to a different address to your home address, please fill in the details onto the delivery form in the tree2mydoor shopping cart. You will need to supply us with your own name and address.

Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time.

If there is no one to receive your ordered goods then the carrier will leave a card informing you where your order is being held. If a carrier is holding your goods, we thoroughly recommend that they are collected within 1-2 days (particularly within summer months). We shall be responsible for/assume risk for the goods ordered by you until delivery at the specified address - whether you are there to receive the goods or not. For the avoidance of doubt in the event that you are not present to receive delivery, you hereby acknowledge that you should be responsible for goods stored in any collection point/depot.

If you have not received your goods within the time associated with premium or standard delivery, please contact our customer services department by filling in the online form, e-mailing us at care@tree2mydoor.com, or telephoning the customer service line on 0161 870 6590.

Delivery schedule table

The delivery cost of sending items to outside of the UK varies and will be advised at the time of placing an order. For further information please contact customer services.

Please note that the above prices are for postage and packaging of individual goods (unless otherwise stated). Prices vary upon weight and where a number of goods are ordered the total weight of the order specifies price for delivery. We use Royal Mail First Class service for standard delivery and therefore can not guarantee to meet a target delivery date when this service has been selected. We use a courier service for Premium delivery from Tuesday - Friday. Premium deliveries offer a track and trace facility and orders sent via Premium delivery are more likely to arrive on your target delivery date.

Delivery prices for bulk and wholesale goods can be quoted by contacting customer services.

Ordering from outside the UK

We can accept orders from overseas for delivery to UK addresses, please make payment in £ Sterling. We can send items to Ireland & the rest of Europe although there is an additional carriage charge.

Descriptions

Goods are described and photographed as accurately as possible on the tree2mydoor website. However, you must acknowledge that the description is general and so there may be variations of the characteristics of individual goods - trees and flowers since they are natural individual living plants. Please note that deciduous trees are bare (have no leaves) during winter months. Wildflowers may not be in bloom or bloom in the first year.

Your right to cancel orders

We want you to be completely satisfied with your purchases. If you are not completely satisfied with any goods you have ordered, contact Tree2mydoor customer services. Our customer services team will do their best to help you in any way.

Cancellations & refund policy

If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. You may cancel an order after it has been dispatched if you return the goods in the unopened and undamaged packaging within 7 working days of your receipt of the goods. You must return a cancelled order at your own expense. Please send an e-mail to care@tree2mydoor.com (or use the online form) to get a returns code and returns address from us before sending - we can not accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.

Enquiries

We are committed to providing an excellent service and will always welcome your comments. If you have any comments or enquiries regarding this website or the products, please email us on hello@tree2mydoor.com.

Privacy policy

We are committed to protecting your privacy and for your protection. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Customer information is collected to process your order and to provide you with the best possible service. Information is collected as a result of you contacting us, placing an order, or requesting registration. We store lists of email addresses, which we use to send out information about our products and services.
You will receive information e-mails from us only if you give your consent. If you do not wish to receive such emails, you can remove yourself by clicking on the link at the bottom of an information e-mail. You may also remove yourself by visiting the 'mytree' members section of tree2mydoor and completing the 'remove from mailing list' section.

We will not collect sensitive information about you without your consent. The information we hold will be accurate and up to date. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. (Also see below in summary of terms.) The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at hello@tree2mydoor.com.

If you wish to read more information about data protection, please visit http://www.dataprotection.gov.uk

Disclaimer

The colour of the trees and flowers sold by tree2mydoor is not of an essence.
Trees and flowers sold by tree2mydoor are affected by the seasons (hence during winter, many plants will have no leaves).
Blooms of flowers and trees are not guaranteed in the first year unless otherwise stated.
Tree2mydoor do not accept any responsibility for allergies brought on by tree2mydoor goods.
Customers are advised to carefully follow the planting instructions provided with the plant products to ensure the plant continues to grow to be strong and healthy. We are unable to refund a tree or plant that has died more than six months after delivery.

Copyright

All content included on this site including text, graphics, logos, button icons, software and images is the property of Tree2mydoor Ltd. or its content suppliers (as applicable) and protected by UK and international copyright laws. Hence reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited apart from use as a shopping resource.

Summary of terms

Goods - Items, services or products sold through the tree2mydoor website.

We/us - Tree2mydoor Limited.

You/your - The customer/'s.

Order - The goods or services selected by the customer after acceptance of tree2mydoor's terms and conditions and confirmation approval of payment.

Payment - The submission and approval of a debit or credit card details to fulfil a transaction.

Cookie - Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.